NG
Neil G
1 reviews | Active since Aug 2012
02 Feb 2016, 14:19
paying for something that is not activated
Good afternoon<br> <br> I'm being charged for this service that is not activated. Please investigate and revert back to me. I checked my invoice and noticed that I'm being charged.<br> <br> When i app**** for this ADSL package I have requested that i do not want this service.<br> <br> Seeing that the we cannot make or accept calls to *** i would presume that the service was not activated. So please advise why I am being charged?<br> <br> Telkom Evening W/Ender Plan *** 04 Dec 15 - 03 Jan 16 R180.70<br> <br> ***<br> <br> Can you also please confirm if this account have been credited with the R241.68CR<br> <br> Account no ***<br> Invoice no 510A***Y
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Telkom's replyOfficial
02 Feb 2016, 15:37Hello Ngain,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM195682.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM195682.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Telkom's reply02 Feb 2016, 15:37
Official
Hello Ngain,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM195682.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM195682.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team