paying for something i still dont have

<p> i took out a data deal with telkom on the 14th of April. it is now the 16th of May and i still have not received delivery of my device that i paid for. i have been calling them since the 26th of April enquiring about my delivery and everytime i get told a supervisor will call me. sent a message to their Facebook site and that was completely pointless. they have been telling me the same thing for almost 2 weeks that my query has been escallated and the sales team will get back to me. no one has ever in the month that i have been a customer ever called me or even provided concrete evidence that my query or delivery is being seen to BUT let me stop my debit order then they are quick to call me or better yet hand me over for non payment.</p>