paying for something i dont have

I have cancelled my line with Telkom back in November as I was told I can not get a new line where I stay due to ***** I am how ever still being charged for the line and internet after numerous emails hello peter complaints and phone calls I am still being charged latest account is February, February account I am not being charged line rental but am being charged uncapped dsl how can you charge me internet but I don't have a line as your account says the same thing, Please can a senior call me that we can discuss it, I am how ever only able to take phone calls after 12pm please don't call before that we will not be able to settle anything then