PAYING FOR SOMETHING I DONT HAVE

Took out a contract with telkom mobile in the gateway store, A Samsung A7 the phone was 1 day old and was over heating, took the phone back to the store and advise that this is the situation I was told that the phone will be need to be check by the technician before a decision can be made. The technician had then confirmed that the phone is faulty which they said that telkom will cancel the contract as I do not want the phone.<br> <br> This claim was made in September and to date there is no feedback from the store however I am been debited <br> <br> I want this matter resolved.