Paying for services NOT working

<p>My Landline and ADSL line has been off for approximately 1 month now. I have numerously raised fault tickets with 10210 Technical Support from Telkom.</p> <p> </p> <p>a Month later, the problem is still not resolved. </p> <p> </p> <p>I receive notification back from Telkom that it is resolved, when meantime it is not and then I have to raise a new fault.</p> <p> </p> <p>I was told today that there will be penalties if I cancel my contract which will only expire in Jan 2018.</p> <p> </p> <p>Why should I continue paying for services which I cannot use?</p> <p>I should be able to cancel the contract under these circumstances. We pay alot of internet services. When it works, you can go make a cup of tea in the time the internet page updates.</p> <p> </p> <p>The service is shocking!</p> <p> </p> <p>My log references, should Telkom want to have a look and get back to me:</p> <p>633CRK091116 - Logged 9 nov</p> <p>Escalated on 16 Nov</p> <p> </p> <p>633CRK091116 - ESCALATED ON 27 NOV</p> <p> </p> <p>887CRK301116 - LOGGED 30 NOV</p> <p> </p> <p>859CRK071216 - LOGGED 07 DEC</p>