Paying for services I’m not receiving

So I missed a debit order and my service was suspended which I didn’t mind because that’s only fair. The payment was then made on the 25th via debit order. I called telkom a day after that to reactivate my service and they did. A few days later it wasn’t working again and so I called again and they said the payment hasn’t reflected,which i still understood so they requested that service be back on again. Today ,on the 09th of the following month I had so much work stuff to do so I get home and the WiFi isn’t working and I have so many things I needed to sort out, a zoom meeting for the parents with my nephew and I have to finish registering for my upcoming academic year. When I called,they gave me the excuse that the payment STILL hasn’t reflected. I wasted so much money calling and buying data and I pay for uncapped WiFi ,which really isn’t fair. I have had this contract for over a year without issues ,but now I’m not so sure that I’ll renew it. Super disappointed right now