Paying for service you cannot use.

I called the call centre as i have 4 products with Telkom 1 of which being the newest a data product.

1. Ever since the loadshedding started we have bad service in the area of the network, I called the call centre and reported this as we cannot use telkom in the area anymore. the speeds are terrible slow and the network keeps dropping. the case was opened as closed yet i was promised someone would call me and come out but nothing happened.

2. I signed a contract and we placed a limit on the contract yet the limit didnt kick in and telkom says they have no record of this. i however have the proof of these contracts that have been signed and whilst i called to log this fault or error i have not received feedback.

3. The roaming facility only allows for 1 gig so i cannot roam on my free telkom data as the data does not work. i disputed this and prior to me taking my data/ipad contract the network was fine but load shedding started and now i'm paying for a device that cannot be used on LTE..