Paying for service they refuse to deliver

<p>I am struggeling now for more than a year now that Telkom should fix my ADSL Port on the exchange. I am paying for a 10 Mb/s line but my modem only syncs to 6 Mb/s. The modem works fine on the other line in the house which syncs at 10Mb/s. I had the service of the 10MB/s line but one day the service dropped down to 6 Mb/s. Telkom confirmed my exchange are capable of 10 Mb/s bandwidth throughput. This is confirmed with the other line in the house which syncs at 10Mb/s. After numerous calls and fault logging sessions. Telkom still ignores me. Every time I log a call the technician just closes the Ticket without doing anything. None of the technicians have even called me verifying that the problem has been solved. If you call Telkom asking them why did they close the ticket, because they haven't done anything, they ensure you that the ticket has been reopenend and they have send a lot of emails informing supervisors and managers, Then NOTHING happens once again. Still waiting for Collin Botha to call me.</p> <p>Calling Telkom's call centre is just as useless. The one lady informed me that the reason why I don't get the 10 MB/s throughput is because of my 10 GB cap. Another call centre person informed me that the sales department need to sort it out, it is not a fault, I need to order the 10 MB/s line (tried it, just for the fun of it, they just sent me back to the Fault department).</p> <p>Then I get a SMS supsided that I won't recommend Telkom to other people. Maybe they should try to solve my problem first before I would even think of recommending them.</p>