PAYING FOR SERVICE THAT IM NOT GETTING

Upgraded our telephone line from 50G to an uncapped line. spent a total of 10 and half hours trying to get it right. *********** staff then deleted our email accounts which we've had for over 10 years. All this have been sorted but we now sit with the BIGGEST problem which is that even though we have a 10mb line which we've always had with a speed of 7.89 to 8 mbps we now get a speed of 3.22mbps which defeats the object of having an uncapped line. I cannot believe that they can't get the speed back. I urge you to get our speed back to what it was as you are currently billing me for something that Im not getting. Your URGENT attention to this matter would be appreciated. Rated your service a zero out of 10 yesterday. Not even such a bad rating got your companies attention as it seems this is becoming the norm for telkom.<br>