1 reviews | Active since Jul 2011
Paying for Service that does not work
<p>I had a new line installed at my new house a few months back. Since installation there has been endless problems with this line. Internet goes down constantly and speeds are slow. My internet went down on 14 December 2016. Afrihost logged a call with Telkom. My Land line also has no dial tone now and I cannot make calls from it. To date nothing has been done by Telkom to investigate and resolve the problem on this line. They have not even contacted me once. I was told when my line was installed by Telkom that I can collect my free cordless phone from any Telkom shop. I collected the phone from Rosebank. In my last months bill I see Telkom charged me for the phone. I am paying for a service that does not work. I would like a refund for all the time that this line has been down and some feedback as to what is the root cause of the fault on this line. I am keen to cancel all my services with telkom based on poor experience on this new line.</p>
Its great to call me back and acknowledge my complaint. However two days later and absolutely nothing has been done. A week later my home phone still has no dial tone and cannot be used. The internet logs on for few minutes at very slow speeds then disconnects. I have heard nothing about the refund for the 'free' phone that was billed to my account. I have a good mind to cancel all services with Telkom now.
Its great to call me back and acknowledge my complaint. However two days later and absolutely nothing has been done. A week later my home phone still has no dial tone and cannot be used. The internet logs on for few minutes at very slow speeds then disconnects. I have heard nothing about the refund for the 'free' phone that was billed to my account. I have a good mind to cancel all services with Telkom now.