1 reviews | Active since Jun 2014
Paying for service not rendered + Endless issues
<p>I recently cancelled my contract and effective date is 31st January. Telkom decided to pre-maturely cancel my contract on the 13th January and still bill me full amount.</p> <p> </p> <p>Before this 17GB from my contract vanished in 10hours and no one from telkom is able to give me usage report, Instead the give me a usage report for the incorrect number even after i tell them more than 10 times the affected number. </p> <p> </p> <p>Also my spend limit was increased from R0,00 to R1000 without my knowledge and i was forced to pay what i used. </p> <p> </p>
I recieved feedback from Telkom and they apologiesed for terminating my contract pre-maturely.
They further say i "should" be credited. Honestly i would feel better had they said "i will be Credited".
There are no contact details should i not be credited, all i have to do now is wait and hope for the best,.
The service at telkom is really terrible and im starting to think they do not value us as their customers.
Case reference number : AI **********
I recieved feedback from Telkom and they apologiesed for terminating my contract pre-maturely.
They further say i "should" be credited. Honestly i would feel better had they said "i will be Credited".
There are no contact details should i not be credited, all i have to do now is wait and hope for the best,.
The service at telkom is really terrible and im starting to think they do not value us as their customers.
Case reference number : AI **********