Paying for service not rendered

10 Nov 2014 i took my Sumsung Tab 3 32GB (***62 806) for repairs at Telkom Mobile Express Westgate and <br> PRE162768 job number was given and i was told that it will take 6months. I was then given a call in Dec that my Tab was out of warranty and i was quoted R1038 however i asked the lady to call back as i was not in a better possition to make a decission. that call never came. The same Dec i then recieved an sms notifying me that i have declined the qoute that i have to pay R188 yandling fee. which i did on the 26 Jan 2015. i then waited for my tab to be brouht back but months went unntil i went to the store in March until today Nov 2015. I was topd the device is lost from their care and nothing is been cmmuncated to me on the way forward. Please help in this case.<br> Regards <br> Thulani Masiya