Paying for Service, not receiving it is *****ing

I am totally fed up. I have called the call center, been on the phone with a very helpful technician for close to an hour and still my internet is slow.<br> <br> I am paying for a 2mbps line. and yet i am only getting 0.60mbps. sometimes 1.5mbps. This is *****ing! Now I have to constantly check my internet speed as there is no trust anymore. Yet when I receive my invoice at the end of the month I am charged for the full amount?<br> <br>