GR
Gareth R

1 reviews | Active since Nov 2016

20 Jun 2017, 15:08

Paying for service not received

<p>Yet anoth example of TELKOM charging people and ripping them off.</p> <p> </p> <p>Well over 12 months ago we upgraded from a 4mb ADSL line to a 10mb Line. Today we find out that we are indeed paying for a 10mb line but TELKOM is only providing a 4mb line!!!!!! wow if thats not theft then I dont know.</p> <p>Pathetic. We are trying to get reimbursed and will be moving to FIBRE and NOT with TELKOM... we should start a boycot of TELKOM where ever we can!!!!!!!!!!!!</p> <p> </p> <p>I cant stress how much I hate TELKOM !!!!</p> <p> </p> <p>A gentlman from Open Serve was here today who is sub contracted from TELKOM Brillient service!!!!! He just confirmed the distance of our line is 3194m Which is imposable to get 10mb..... but TELKOM dont tell you that they would rather just ***** your money!!!!!</p> <p> </p> <p>Anyone with Fibre contacts please contact me urgently</p>

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Replies (1)
Telkom
Telkom's reply21 Jun 2017, 10:47
Official

Good day Gareth,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team