Paying for service I don't receive

Dear Telkom,

Since there is no point in contacting your 'customer services', maybe I will get some response from here. December 2017 we moved from one house to another in the same town, we do not have any contract with Telkom it was a month to month account. We phoned Telkom to arrange for our line to be moved. On the arranged date they did not show up. I phoned again to find out what the problem was, I was then told that there never was any appointment to start with. I then made a new appointment with that same guy I was talking to, giving all my details for the second time around. I'm without internet for almost a month. End of December I receive my bill for December, now I am paying for a service I did not even use. January came and eventually Telkom phones me. They tell me they are outside my house (not on given appointment date so I am not at home) and if I can please confirm my address. I tell them the exact address and what the house looks like. They reply that they are outside but can’t do anything to move the line because their admin department wrote down the wrong house number of the street address. End of January I received another bill, yet again paying for a service I did not receive. I phoned Telkom again!!!!! Trying to find out what is going on and why I have to pay for no service. The lady told me she will get back to me with an appointment date and that I should phone Telkom billing in regards with all the money I paid but service I did not receive. We are currently in October 2018, almost a year later and still absolutely no help was received regarding this account. I get phoned to pay bills of a service I don’t even use. We tried countless times to sort out this problem, they even told us that we don’t have an account anymore. But still I receive bills. Can someone please help me because I have no idea how to sort this out, Not even Telkom shops can help they tell me to phone customer service and this all gets repeated over and over.