PAYING FOR SERVICE I CANT USE. TELKOM ******

I am currently having no Wi-Fi since Wednesday 29 June 2021 even though telkom deducted the monthly payment for my Wi-Fi router. I paid for a service that I can't use since my Wi-Fi is still off. I phone telkom yesterday but was send from post to pillar . Later on I was given another number to dial which I did and was told that my Wi-Fi would be connected after 5 hours that was on Friday 2July 2021 around 11 in the morning. It's Saturday 3 July and my Wi-Fi is still off. Telkom you are ******* and *****. You deducted money from my account but now I can't use your service. IM PAYING FOR A SERVICE THAT I CANT USE. POOR SERVICE