Paying for service i cannot use for 4 MONTHS!!!!!!!

Good Day

i logged a case in June for no signal in my area yet the coverage map shows full coverage for LTE.

After countless phone calls into the call centre i was assured that a technician would contact me to come to my address and assess the problem, but no technician called.

after a few weeks i checked online and it showed the case was resolved, yet i was not contacted, no technician came, and i am still being billed!

https://www.hellopeter.com/telkom/reviews/logged-faults-are-ignored-everytime-no-feedback-and-a-device-that-cannot-operate-yet-i-still-have-to-pay- **********

above is the link for my first complaint that was put up.

i am tired of Telkom mobiles disregard for it's customers, they take long to get back to you for stuff like this yet if you miss a payment you get called immediately! i would like for this contract to be cancelled WITH NO PENALTIES, because of bad service from telkoms side, no signal in my area, false information on the coverage map, no feedback from telkom, and the list is endless.