Paying for service cant use

If you asked me 3 weeks ago i would have only spoken positive things about Telkom, however they quickly managed to turn the relationship sour by not delivering or even bothering to contact me regarding the delivery of my new router+sim after the online order was placed and the debit order already going off for the product, but yet here i sit. 3 weeks later holding for hours on end waiting to speak to some form of human life at the telkom call centre as going into a branch was an even more fruitless exercise as my order details cannot even be picked up on the system and i keep getting asked to phone the call centre where no one ever seems to work.<br> <br> This matter needs to be resolved urgently! i will not let it just fizzle out, will take whatever steps necessary to either cancel the contract and get the deducted money back or just to get the actual product I AM PAYING FOR! as i was really happy with it.