Paying for service and not getting any feedback

To who whom it may concern. <br> I am very disappointed at the service that i have received in the last 2 month's. Firstly it took exactly from the 27/12/2015 when my telephone line was installed untill the 23/01/2016 when it could be used for th first time. I took a contract out from m-webb for a adsl line and they let me know that everything is in order. On the 13/02/2016 I logged a fault at your tecnical department letting them know my adsl line is still not working whereby one of your technicians told me my line tested fine and that there was no problem with my line. The same day i phoned again whereby another technician informed me that there was definitely something wrong with my line and that they will send my fault to your technicans to fix. On the 16/2/2016 I got a sms to say my line tested fine but still no adsl connection on my side wherby i phoned again and one of your telephone operators told me my line is still not fixed an she logged another fault. I asked her what timespan are we looking at where she rep**** she cant tel me i asked her if it is going to take another month ore two which she rep**** yes. My ref no is :160crz130216. My tel no *** <br> \\" Please \" \"c"