1 reviews | Active since Jul 2015
Paying for service and not being delivered
I've spoken to 5 team managers and called various agents to activate my contract telkom line. It's been SEVEN DAYS and telkom refuse to assist me. Sage van Tonder from Nudebt department MIS support has sent proof of payment AND still no activation. Sage confirmed that the payover was done yesterday (02 JUNE 2015) and asked <br> TELKOM to please contact the client and resolve the issue at hand as soon as possible.<br> <br> Contact ***<br> ***<br> <br> NOTHING NOTHING NOTHING...TELKOM has lost their service skills and most of their agents lack the skills as they are parrot trained and always seem to pass the buck on other departments. I've been told im a VIP customer sincing i've spent thousands at Telkom, unfortunately i now can't upgrade any longer. i ACCEPT defeat as the call centres are infested with untrained staff.<br>
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM122827.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
***
We do apologise for the experience.
We will have our team follow up on this matter, with further investigation underway and feedback to follow.
Your social media ref: SM122827.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
***
