Paying for rubish

<p>Ref no148 CTK16061 was when it all started, my ping went from 14m which is normal for my line for the past year to 200ms, the fault was not restored but i recieved an sms saying that the ref is restored.</p> <p>The following ref no were for the exact same problem 364CTK290616: 486CTK290616: 58CTK020716: 391CTK080716:145CTK170716.</p> <p>These are the results i get when i test with Guest or telkom or MWEB, ping 250ms, jitter 75ms, download 3.2mbps, upload .35kbps, this would be from 11AM to 1AM, 364.</p> <p>i am not the only one in our neighbourhood with this problem, and this problem started on the 16 june 2016, so something changed at the exchange. </p> <p>i have the speedtest results for everday since the 16th june.</p> <p>i have also purchased a new router for nothing as it not the router.</p> <p>i cant believe that for over a month this issue has not been resolved and i am paying for this service, can someone help with getting my internet resolved as well as crediting my account.</p>