Paying for poor service

Went into Telkom store to cancel my line on 25 November 2017. The attendant signed and sent the documents to the cancellation department. My line was never cancelled. I continued to pay the bills whilst trying to resolve the cancellation.

Eventually moved to a new place and so decided to move the line since it was still active. This was done around the 8 March 2018. Telkom advertises in their email that this will be done for free but the invoice I received for March included a line transfer fee.

I have now logged 2 calls 2 weeks ago, one for the reimbur*****t of the bills I paid before my line was moved and should have been cancelled (reference number ********** 9) and one for the transfer line cost (ref number ********** 5) and to date no response.

The situation is ridiculous as I am paying for the lack of quality service and cannot even be given the courtesy of a decent answer. Forget the fact that I am 2k out of pocket.

Need this sorted out ASAP