Paying for nothing for the last 7 months

My family and I have been going without internet access at home for 7 months now due to the lack of responsibility from their side to actually repair our line and take our concerns seriously.

Numerous phone calls have been made by the account holder (my father), my mother, my brother and myself. All of which they will only speak to one of us. Having a father who travels for work means he isn't always at home to phone Telkom and BEG them to actually provide the services for which we pay... This means it is left to the other 3 family members who are in the country to try and, once again, BEG Telkom to provide the services for which we PAY.

After getting my dad to call Telkom in a period that he was home for 3 weeks, Telkom promised to fix our line on 18 February 2018 at 12h00. Guess what? They didn't do it.

Telkom can go back in their c all logs for the past 7 months and see the numerous phone calls made by me, the account holder's son and my mother, the account holder's wife. Telkom refused to help us in the matter as we aren't the account holder, regardless of direct relation as immediate family members. This has prolonged our struggle to get through to Telkom to fix our line.

So we have phoned about every two weeks for the past 3 months trying to find out what is taking so long and get told every time that it has been "escalated" to NO AVAIL.

I am disgusted by Telkom's disrespect to paying clients.

Your support line hours are also absurd as your clients are mostly working class, who work from 09h00 til 17h00. Your lines open at 08h00 and close at 17h00... When do you expect your clients to phone in and log queries?

Don't you, as a company, want to try harder to keep your clients, rather than having marketing tents up every where in the city.

Please go look back at the call logs made with regard to our phone line and tell me what the issue was?