Paying for nothing

So it has been more than a month that I can hardly use my internet. I am suppose to have a 2mb line but it runs at 510kbs connection speeds. Telkom has \reset"the SAIX port so many time now I can't even remember. I wish there was something else I could do to get better service from Telkom as I use my internet at home to upload my wedding photos (I am a pert time photographer). Please can you sort this out once and for all. Install a ****** fibre line or something as you Copper ADSL is no where near the standard it should be."""