Paying for nothing

I signed up for a contract on the 5th of March and was told in the next 5-7 working days, my account would be debited and I would receive my phone and sim card. Almost a month later and money has been taken from my account, but I haven't received anything, not even an update as to when my phone and sim will arrive.

All attempts at contact have been in vain. I've submitted requests via the website and received no reply. I've tried to register on My Telkom to log requests and get updates, but the site appears broken. I've called and received no help. As example, I called yesterday and it took my almost an hour to reach someone who said their system is down, she can only take down my particulars and call me back. A day later and still no call.

I'VE PAID AND RECEIVED NOTHING BUT HASSLES.