PAYING FOR NOTHING

I signed up for ADSL wifi on 6 Oct 2017 and it was activated on 12 Oct. We were able to connect but could not browse on any site or receive ans send anything on social media. I called Customer Service on 17 Oct; given a ref. number and awaited a technician. Contacted them again on 16 Nov only to find a technician was not assigned. The technician arrived on 23 Nov...a month and 6 days later. The technician managed t assist us and we were able to connect and browse. Literally the next day we could not browse again. The internet sign on the router was red. I travelled on business for a number of days and came back to a router that would not even switch on. Contacted Customer Service about this issue on 11 Dec regarding the issue as well as making a dispute on my bill. I could not be paying for something we had never used. I received a SMS on 14 Dec that I have been credited R889.68 because I had disputed. I then received another SMS to contact a consultant, which I then did. The consultant I spoke to then advised that I owe R1150.13. I then contacted Customer Service once again on 21 Dec regarding this. After being referred from one dept. to the next someone explained why my bill was so high even though I should only be paying R599. Apparently this package includes our phone usage (mind you we have no phone that is even connected) as well as an amount for the technician we called for (not sure why as I was informed the problem was a Telkom issue therefore I should not be paying). The consultant then confirmed that my balance should be R0 as I had also disputed some weeks back and credited. On the same day I also spoke to the Fault Reporting dept. that confirmed that again no technician was assigned to us for a fault I reported 10 days before. On 28 Dec, now 17 days later, no technician has arrived and I have been debited R800 for what, I have no clue. I cannot be paying for something we cannot and have actually never used...for 24 MONTHS! And with all this going on I have had 2 promotional calls from Telkom to upgrade to Fibre with no changes to my bill and I'm still waiting for someone to install and it's been more than 21 working days.