Paying for non-service

I do business online on a daily basis. My internet service provider is M-web but the telephone side of my ADSL internet is with Telkom. For the past month I have been experiencing about 5 to 6 hours of down time on my internet almost on a daily basis due to Telkom.<br> Whenever there is load shedding, after the electricity comes back on for some reason my internet does not connect due to a fault on Telkom's side. I understand that Eskom's load shedding may disrupt internet connection but not for 5 to 6 hours. Whenever we experience load shedding, I am 2 hours offline due to Eskom and an additional 5 to 6 hours after the electricity comes back due to Telkom. This means that my internet is down for about 8 hours almost on a daily basis. I am always running my telephone bill calling support to resolve this but it seems this always get's resolved after 6 hours every time. How am I supposed to run my company under these circumstances???