Paying for no uncapped data

i am at wits end writing this complaint. I pay R860.00 every month in return to uncapped data but in return this month get nothing. I still need to pay. I phoned telkom and the lady confirmed that she cant see any data on my line but still does nothing. I was rather informed per sms that my enquiry was closed with reference number ***4 was closed. She informed us only that we would be charged a fee if their technitions came out which i dont have a problem with but why not helping? In times like these with covid 19 i work from home but as i am not getting ANY data i cant and have to put my safety on hold and go to work and work from the office. Why do a person have to go to this lenght to be helped. End of this month i will be getting my bill but did not get ANY data. PLEASE sort this out asap. My children also needs the WIFI to study and do school work. Im very disgusted.