Paying for no services

I have a WI-Fi service from Telkom on a wireless router. but every month gets charged for an ADLS line as well as for the wifi. Went in to have this sorted and said money would be refunded but every month the same. I do not have a fix line nor a phone line. <br> Every time you go back \they cannot understand why and blames every other department""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;652721;793962;16;2;0;1;0;0;2;15/09/06 9:36;164;NULL;15/09/06 8:43;15/09/06 6:52;Neglecting an upgrade;9,10E+12; Celldirect;***;I have received an sms that i am due for an upgrade. I then called the telkommobile callcentre the lady then gave me a number to call as the celldirect will assist me with upgrades. I called the number the guy took my details but noone called me back . I feel because i am upgrading they do not want to assist me . I do not feel valued as a customer anymore and now consider ending the contract;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;404603;793962;16;2;0;1;0;0;2;15/09/06 19:31;164;NULL;15/09/06 18:42;15/09/06 16:47;Telkom: Misleading AND *****ing;6,10E+12;;***;I had two telephone lines at home. One was the ADSL internet line, the other a normal phone line. I called Telkom when I received my telephone bill in July. I asked them to cancel the ADSL line. I also asked them to upgrade the normal line to ADSL. I was not informed that I was going to have to pay for the upgrade, I also was not told that I would be billed double the amount for the ADSL line. So my bill went up from R902 to R1800. When I saw my new bill, I immediately tried to call Telkom, getting through to the billing enquiries. Billing enquiries told me the line that was supposed to be cancelled was still open. I called about four times, each time for around 30 minutes or more with no answer. They put me through to the Cancellations section 6 times. Each time, I spent 30 minutes waiting with no answer. This was a total of 4 hours on the phone during a working day. I was utterly frustrated and in tears by the end. If I was told at the outset that these were going to be the costs, I would not have made the decision to cancel the second line. By 4pm someone (from Telkom) sent me a Cancellation Form. I completed it and emailed it back. I have not received ANY acknowledgement yet. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;109618;748132;25;2;0;1;0;0;2;15/09/15 9:59;164;NULL;15/09/07 9:10;15/09/07 7:15;Been trying to communicate all day;na;System Not Working;***;Ive been trying to use your system all morning.<br> <br> The tracker gives out garbage greek and nothing that can be read. A screen dump can be provided.<br> <br> And when I call in to provide a contact number for delivery Im sent to a line that nobody is picling up and dies after 5 minutes.<br> <br> Can nothing be done in Cape Town?<br> <br> I call Cape Town<br> Courier +***8<br> Road Freight +***6/3333"