Paying for no service! TELKOM IS USELESS!

In April 2017 I was contacted by the Telkom call centre to be advised that there would soon be Fibre in my area and I was asked if I would like to be put on the waiting list for this life-changing experience. I agreed, and in July I was contacted telephonically and put onto Fibre 4mbps. It never worked!!!!!!!! After hours and hours of listening to Telkoms ****py music and holding on forever while the call centre agents tried to resolve the issue and send over 12 different technicians to the house to sort out the problem over a period of three months. Finally, in September, I was told that there is nothing wrong with my line and it was perhaps that UNIT that was faulty. I should take it to a store to be checked and replaced. I went back and forth between all the stores in the south - from Alberton City, to Mall of the South, Southgate Mall, Eastgate mall and finally the Glen - to be turned down by each Telkom direct store telling me that i should call the call centre, when i call the call centre they tell me to go to a store, when I go to the store they tell me to call the call centre. this was four weekends in a row that i had spent hours in the store queue only to find that i need to call the call centre, finally - i was assisted by a lady that understood my frustration and had a new unit delivered to my door and asked me to contact the call centre so that they could configure it.

once again, hold on forever, get a technician - and configure my new unit, and guess what........it still doesnt wor****

a technician suggested that we cancel the fibre connection and try to reconnect it and perhaps that would resolve the issues that we are experiencing...... I asked that my line be cancelled and I was told that I would have to pay a penalty if I cancelled

Telkom is USELESS!!!!!!!!!!!

The only reason people use Telkom is becuase of the monopoly that they have and unfortunatley we have no alternative BUT TO USE TELKOM!

Well telkom I am not with you out of loyalty, unofrtunately I, like many other South Africans are with you because we have no other choice!

I DARE SOMEONE FORM TELKOM TO RESPOND AND TRY TO RESOLVE MY ISSUE!!!!