paying for no service on cellphone or lite

On Wednesday last week in the morning we had a power cut when the power came back on my phone which runs on Telkom showed no service to date it still shows no service the number is ********** 480 at the same time the Huawei mobile wifi which also runs on Telkom went off and no internet or email at all since then that number is ********** 547 thinking that I had run out of data I went to Telkom in watercrest Durban and bought more data when I got back home still no internet or email. I went back to Telkom and was told "there was a problem in the area' I went back home and after buying R500 data from mtm which worked. I contacted your talk service on Telkom and was told by the lady on the line that my area had "no Telkom ' now I have been using this cellphone with the Telkom sim for two years now I am told there is no coverage for Telkom in my area???? And I have been using the lite for six months and I am been told six months after I buy the contract that there is no coverage in my area???? I contacted you at the time and told you that one person said there was no coverage and others said there was eventually we did get it right and we had internet and email, she just said you are not covered in your area full stop so I have been dreaming for two years that I have been using a phone with a Telkom sim card and a huwai lite with a Telkom data plan..... I went to Telkom watercrest yesterday and they said that it was probably a problem that they were upgrading the lines what six days ??????? I am paying a contract for internet and email with you and I purchased extra data which I cant use If as I am now told there is no coverage in this area for Telkom you can kindly refund me for the data and cancel the contract immediately why should I pay for something you now cannot provide???