Paying for no service at all

After creating a new Telkom line for ADSL in a flathouse in Tokai we had an upgraded line to 10MBPS which we were told 2-3 working days. we are sitting 6 weeks later with no internet line working despite calling and lodging multiple complaints. We have been billed a lot of money for a month of data that we were unable to use due to the poor service. I have been buying multiple data bundles from vodacom because of the lack of internet (more money spent even though I am paying for ADSL). This is pathetic service and I have payed for 6 weeks of uncapped data where I got to use absolutely none of it at all.