Paying for NO SERVICE!!!!!

Logged a fault on my line and got a reference (Dear Customer, Fault 3CTK161119 has been created for Service ID ***. Telkom will endeavor to resolve the problem ASAP. ) the line was super slow but now it’s just not working no Internet no service ! I contacted Telkom numerous times and was advised that this fault will be resolved by the 18 Nov 19 as it is a problem at the exchange and Technicians are busy working on it still to date NO SERVICE! am disgusted at this pathetic service I will reverse my payments at the bank and want to cancel this stupid service