RN
Reabetswe N

1 reviews | Active since May 2015

11 May 2015, 11:27

PAYING FOR NO SERVICE!

Dear Telkom. I don't appreciate having no land line and paying for this service. I cant work from home because my ASL is down. And if i have to stand in a slow moving Que at one of your branches or HOLD FIR MORE THAN 15mins waiting for a call centre agent to answer my call ONE MORE TIME i swear i will go crazy. Your service is unbelievably terrible! TERRIBLE! Its so crazy that for month i have have been trying to sort out this issue and NO ONE HAS CARED TO HELP!!! I swear this country needs another telecoms provider, i cant believe we have to deal with this *******! <br> <br> I cancelled my adsl, then My account was overdue. I payed the amount required and my land line wast reinstated then i got an invoice stating a final amount had to be paid and i paid that amount, within 48 hours my line was supposed to be up, BUT NO 96 HOURS LATER I STILL HAVE NO LINE! Worst service provide i have ever dealt with! I swear!

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Replies (1)
Telkom
Telkom's reply11 May 2015, 13:45
Official
Hello Ruby88,

Thank you for your post.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you. Your social media reference number is SM109886.

Regards,
Joshua Mnisi
Telkom Social Media Team