Paying for no service

<p>Telkom converted my resedential line to a wireless service. I have experienced endless problems since the conversion. The latest is that my line can no longer make outgoing calls. Most interesting is that the technician who was on site last week said that the error could not be rectified at my property and yet they sent another technician to my residence today. The technician was surprised that we had a wireless phone in an area where the reception is so poor. It is shocking that Telkom is so desperate for revenue with no concern for the client. I wish to contact my line but unfortunately it is nearly impossible to be directed to the relevant department. It took almost two hours of calls to report the fault and it is still not resolved. How long will it take to cancel this useless service and what happens to my balance?</p>