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Stefan E
1 reviews | Active since Sept 2017
08 Sept 2017, 08:54
Paying For LTE Service Getting 3G service
So for 2 years I have been paying for an LTE service and receiving a 3G service, download speeds of as low as 100kb/s up to a maximum of 1.2mb/s.
I have phoned telkom maybe 10 times these past 2 months to resolve this. the first query was closed due to me not answering my phone. (1 call was made to me).
i have been waiting for 3-4 weeks for CASE NO: ********** 9 to be resolved.
i am requesting a full refund of all my payments made to Telkom as of the day of this service being provided to me.
you cant sell someone a product that is not the product i am paying for.
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Stefan E's updateReviewer Update
28 Sept 2017, 12:16Afternoon
This has almost been 2 and a half weeks with no status update?
just tell me who i need to phone or who's office i need to sit in to get this sorted out?
it does seem like everything Telkom does takes weeks of no communication with customer dissatisfaction being the most important outcome.
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Stefan E's update28 Sept 2017, 12:16
Reviewer Update
Afternoon
This has almost been 2 and a half weeks with no status update?
just tell me who i need to phone or who's office i need to sit in to get this sorted out?
it does seem like everything Telkom does takes weeks of no communication with customer dissatisfaction being the most important outcome.