Paying for Internet, but have had no service for over a week now

I have subscribed to a 10mb uncapped line with telkom at approx. R1200 per month. This is a lot of money, and as a result, when the line is not workable, I get very upset. I now have had no internet on my line at home for over a week, and everytime I call telkom to find out what is happening, I get the excuse "A technician has been assigned and will come and sort out the problem shortly". The problem is, shortly never seems to arrive. I would like telkom to give me a discount now of R40 per day that my line is not working (To date, that totals R320.00) and to re-imburse me the costs for having to buy data for my vodacom and cellc contracts (R499.00 to date and adding more soon) and all my phone calls from my cellphone to the 10210 number to find out about the status of the fault. These are costs I would have never incurred if telkom's line was working. Please, can I get an ETA on when this line will be repaired, and who will refund my costs. Kind Regards Bradley Wheeler