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mK
muhammed K

1 reviews | Active since Jul 2017

04 Oct 2017, 11:21

Paying for incompetence

Lodged a fault for faulty landline on 18/09/2017...still waiting for a response. Pathetic call centre refusing to help. Considering legal route as internet business suffering due to these idiots

0
Replies (4)
Telkom
Telkom's reply11 Oct 2017, 15:36
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your social media reference number is AI***

Kindly send us a private message with your Affected number and reference number for our team to follow up and advise.
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

mK
muhammed K's update12 Oct 2017, 23:51
Reviewer Update
6 days short of a month and no phone or Internet. But you people ate going to be screaming for your monthly subscriptions.. Pathetic.. Anyway bronwyn.. Number is *** Reference is ***9.
Telkom
Telkom's reply16 Oct 2017, 13:32
Official

Hi,

I do see the fault was cleared. Would you please confirm if all is still in working order on your end.

Regards
Telkom Social Media Team
Garreth

Best regards,

mK
muhammed K's update16 Oct 2017, 15:31
Reviewer Update
Hi garreth. Fault rectified after 1 month. Thank you for PROMPT service.