Paying for devices not received
<p>I have always been a loyal happy customer, not having anything worth the time to complain about. I have numerous contracts with Telkom mobile and upgraded a few times as I was more than happy with the service provided. </p> <p> </p> <p>However, Recently I was in the unfortunate position where my phone was ****** and I had to take out another contract for a new phone as my ****** phone was not insured. Like always, everything went quick and well and I had my phone. The problem arose when I got my bill. I am now not only paying for the new phone that I ordered, but for a tablet as well that was not asked for in any instance. </p> <p> </p> <p>After leasing with Telkom at the branch, the same friendly lady who assisted me in getting the new contract was now extremely rude and told me that it was a package deal and that they are out of stock. I explained that I don’t want the tablet, therefore no need for the stock, but she must remove it from my bill. She was impossible to speak to, extremely rude and unhelpful. Even went smoking while I was still discussing the event with her colleague.</p> <p> </p> <p>My problem was not solved but a case was created instead. After following up with Telkom numerous times, the call center explained that my case is still pending and I must wait. Today after no feedback what so ever, i received a sms from Telkom stating that my case has been resolved. </p> <p> </p> <p>This is NONSENCE, nothing has been resolved and they even let the debit order go off as is. </p> <p> </p> <p>PATHETIC</p>
How long will this still take to resolve ?
or will it also, like my previous case simply state resolved without any solution? It is pathetic that you can take my money via debit order, but take your time to resolve this issue. I have a very strong mind to cancel all my contracts and move to another provider.
How can you invoice and deduct the money from my bank account for something i did not receive. This is not only wrong and ******* according to the consumers protection act 68 of 2009, it is also constritutionally pathetic as it impairs my financial position.
I am expecting an acceptable solution before week end.
Utterly disgracefull.
How long will this still take to resolve ?
or will it also, like my previous case simply state resolved without any solution? It is pathetic that you can take my money via debit order, but take your time to resolve this issue. I have a very strong mind to cancel all my contracts and move to another provider.
How can you invoice and deduct the money from my bank account for something i did not receive. This is not only wrong and ******* according to the consumers protection act 68 of 2009, it is also constritutionally pathetic as it impairs my financial position.
I am expecting an acceptable solution before week end.
Utterly disgracefull.
In fact, let me make your life easyer. otherwise i will propably wait a lifetime.
Resolve this case by providing me with the Tablet i have already start paying for, a new device with simular value or, decrease my monthly installment with a reasonable amount charged for the tablet.
Discussed regards
In fact, let me make your life easyer. otherwise i will propably wait a lifetime.
Resolve this case by providing me with the Tablet i have already start paying for, a new device with simular value or, decrease my monthly installment with a reasonable amount charged for the tablet.
Discussed regards
Another 5 days past
Absolutely no contact from Telkom...
Another 5 days past
Absolutely no contact from Telkom...
Telkom continues to ignore my case and let me pay for products I have not received.
I will therefore, if my query is not resolved by end of business day tomorrow, be filing a formal complaint and open a case with the national consumers commission (previously known as the DTI) and also with the National consumers tribunal (NCT) as Telkom clearly contradicts the national consumers protection act 68 of 2009.
Pathetic service and CRM
Telkom continues to ignore my case and let me pay for products I have not received.
I will therefore, if my query is not resolved by end of business day tomorrow, be filing a formal complaint and open a case with the national consumers commission (previously known as the DTI) and also with the National consumers tribunal (NCT) as Telkom clearly contradicts the national consumers protection act 68 of 2009.
Pathetic service and CRM