1 reviews | Active since Oct 2012
PAYING FOR DATA I CANNOT USE
I originally bought a 15 gig data package with free IPad from Telkom. The coverage was excellent I could use it in most places in SA as my job involves travel.. After the contract period the monthly costs doubled so I cancelled as I could not afford this. The call Centre phoned me to ask me not to cancel but rather to change to a 3 gig per month contract which was a lot cheaper. I agreed<br> The problem is that now I can only pick up a signal in Durban and Cape Town. Areas like Northern Natal , Richards Bay and Mthatha, Jozini and the Drakensberg are totally off the Telkom network so I am without comms or email! I have Spent HOURS at the Musgrave Telkom shop and on the phone trying to understand what has changed between the two contracts?<br> NOONE anywhere can help me ....Par for the course with Telkom<br> I need a data contract that will switch to MTN when Telkom is not available like my previous one did<br> Telkom is refusing to cancel or fix this contract. WHAT AM I PAYING FOR?<br> Please sort this out<br>
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Regards
Keagan
Telkom Social Media Team
Best regards,
Thank you for making contact with us
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible via the contact provided. We do apologise for the inconvenience.
***
Regards
Keagan
Telkom Social Media Team
Best regards,
