Paying for Damaged Goods and Telkom is still not interested in Helping

<p>On the 29th of August 2016 I posted the review below: </p> <p> </p> <p>Good Day, </p> <p>Please could you assist me with the problem I am having with Telkom Mobile, Bayside Branch. </p> <p>I went through the lengthy process of upgrading my contract at the Telkom store only to receive a phone with a damaged LCD. I took it back within the 7 day period and Telkom </p> <p>told me they could not help me as their technician was not in, I should come back the next weekend. </p> <p>I went back to the store at least four times more in order to get them to assist. </p> <p>They refused point blank and said that because I didnt open the phone in the store I wavered my rights to bring the phone back in 7 days. I am now paying R320 a month for a phone that I cant use because the screen is completely purple. </p> <p> </p> <p> </p> <p>I am yet to receive assitance from them. I have even reported it on their Facebook page as I was told that this would be faster than any other route... </p> <p>I have a weeks worth of correspondence with them telling me they will give me feedback. I would like to know when this is going to happen because at this point in time it looks like they are delaying the entire case. </p> <p> </p> <p>As you can see by the picturee attached, my phone is black and purple. I cant see anything yet for some reason I am expected to pay a full 2 year contract. </p> <p> </p> <p>The least they couyld do is book it oin for repairs AT NO COST TO ME. </p>