Paying for contract cancelled

This is now my 3rd complaint on hello peter and to this day the matter at hand is not resolved. On the 08/03/2016 Angelo from Telkom contacted me, said he is making my matter one of urgency, will have someone to contact me so the matter can be resolved and i can get my money back, it is now 1 week later and no one has contacted me and i still do not have my money refunded to me! Pathetic service and empty promises. I am now going to take legal action.