Paying for Cancelled Service

Hi Good day<br> <br> I have cancelled my Telkom account in April and this have still been receiving bills . I have paid it not wanting a bad record. When I called after receiving the second bill they informed me that the account was cancelled and that this amount of R346 was a refund to me ,telling me to send a bank statement to do my refund .<br> <br> I sent my bank statement to [Email Removed] (06 July 2015 ) as I was told to do .It has been a week and I have had no feedback confirming they have the statement.<br> <br> I am now on the line with Telkom being put through to billing department ,and have been put on hold approx 20 minutes. I am struggling to get an answer from anyone surely someone is responsible for refunds.<br> <br> I have always paid my account on time , but to get my money back seems impossible.<br>