Paying For bundle but it's not reflecting .

So last month I bought the Video Lit bundle using my credit card so that I can use it for Netflix. No problems went through right away. This month I try again. "No sir you can't load data bundles with your credit card you must use your over spend limit. So I do that even though I don't understand why I could use my credit card last month but not this month. Now my bill on my account is R229 but I have no bundle to show for it. Phoned the call center who said someone will contact me in 72 hours, then if someone doesn't I have to call them again and what wait another 72 hours? Problem is, I'm paying for this service and not getting it so it is costing me additional money because their system is the one that made the error. How long can it take to allocate the proper data to the account?