Paying for ADSL but no connection

Due to your agents unable to understand English, they misunderstood and cancelled our home line and ADSL<br> <br> We escalated to the office of the CEO and you had an equally *********** person call us and she confirmed that the ADSL would be reconnected<br> <br> After holding for an hour on the weekend we were told that she didnt put in the request to reconnect the ADSL<br> <br> I AM NOW PAYING FOR ADSL but have no active ADSL line, please sort out this mess immediately!!!