Paying for absolute ******* internet and they ***** your money

<p>My 20 gig contract wasn't enough so i decided to upgrade. I was advised by the clerk that I can upgrade my current contract at that time and only pay a 50 rand penalty, with this in mind I upgraded to uncapped LTE (which consumed 3 days of leave and 3 weeks of fighting as the store that I went to made a massive *****up). When I got my new router and sim I went ahead with the process the clerk/agent explained to me, much to my dismay I was advised it can't be done telephonically and that I was to go instore. The lady in the store explained to me that I have been misled and that I can buy the contract out for the remaining balance. After I got someone to use my 20 gig contract I decided to let it go as I have just started a new job and taking off work to sort out telkom won't bode well for me. Since I took delivery of my uncapped I have poor to no internet I have in total called more that 10 times regarding this I keep on getting a sms stating that someone from their network department will contact me in 7 days and then on day 5 I get the sms again. The network issue still has to be sorted now the final straw is the billing, I have in the year that I used the 20 gig contract hit my cap and then I do not have access and that is also what I stated in my contract. So I get a invoice for data usage on the 20 gig contract for out of bundle usage, which I did not authorize and it has never granted access if the data was finished. I called for this aswell and the lady told me that I need to prove it to them and that I must go the telkom store where I did the upgrade and, get a copy of the contract. So in essence I must take another days leave unpaid to sort out telkoms mistakes and errors action will cost me money and inaction will aslo cost me money. I have no idea why I am paying so much money every month to a company that blantanly *****s from you and then ignores your requests for network support and billing queries. I have also reached my limit this whole experience is just not worth the effort. If by the middle of the month both my problems have not been resolved I will simply not pay you telkom. You are more than welcome to threaten me with legal action you are in breach of contract (a legally binding document) so I would hope you idiots have my contact details. </p> <p>My refrence numbers are as follows: ********** 7, ********** 4, ********** 5, ********** .</p> <p> </p>