Paying for a service yet not receiving any

Since 02/6/25 I have been phoning Telkom to request them to fix my Fibre service I have been patiently awaiting them to fix the service since I was informed 48 to 72 hours turn around to date a technician visited my home but didn't even take a look at my setup. It's been 3 days and no follow up from them to atleast keep me updated as to where in the process we are