Paying for a service that's not activated

Good day,

I called your pathetic call service... i went from Billing & accounts to Sales to Technical and they all can't assist.... I have call forwarding on my number, i am paying for this but apparently it's not activated and i was on hold for an hour without anyone coming back to me so i hung up

i want to know... i have this line for maybe 15 years or more, i have been paying the call forward for who knows how long and it was not activated? is this telkom's idea of robbing people that do not know they have the service activated?

i needed this sorted out as our factory is closed tomorrow after a long while and i cannot forward my calls, maybe telkom should pay for the person i get to sit on the board tomorrow because of the service i am paying for isn't activated

We have a funeral for one of our staff and now we have to let one member stay behind because of telkom