Paying for a service that is not working

<p>Since the beginning of August my grandmothers phone and wifi has not been working. The line is dead, or it rings and then she cant hear anything. I have logged numerous calls with Telkom to send a technician to fix this problem, but to date it still has not been resolved. However, Telkom is still debiting me for the full amount, in fact this month I was over charged, my grandmother's phone bill normally comes to around R350-390, this month it was R500, and yet the entire month the phone was not working so she could not make or receive any calls and the internet is also not working. This is unacceptable to have to pay for a service that does not work. Now my grandmother is sitting without any means of contacting her family. My aunty and cousin have also called Telkom and logged a call for them to send a technician out and still nothing. I have written on their Facebook page, they asked for the number that was affected and said they will get it resolved and still nothing.</p>