Paying for a service that is constantly unavailable...... ridiculous!!!!

<p>I have in the last month had 2 ADSL outages on my landline ********** 913. I pay for a service which Telkom is clearly not maintaining. The inconvenience and waste of time i constantly have to spend reporting and following up to get the issue resolved. This is a medical line...... and of importance that it is working. On average it takes at least a week to resolve only once I have escalated almost on a daily basis.</p> <p>I trust u would be comfortable for me to deduct from my bill all the days of non service........???</p> <p> <br />I would like this issue to be looked into as a matter of urgency. The lack of service is ridiculous and it seems the general stance is no one really cares and will endeavour to fix it in African time